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4WD Hire Terms & Conditions

Terms & Conditions for 4WD Hires

Hire Of Vehicle

  • The hirer of the vehicle must be 23 years or older. All drivers of the vehicle must be over 21 years of age and hold a current drivers licence and have had that licence for more than two years.
  • All vehicle rentals require an approved credit card security bond before the vehicle can be released to the hirer. (please note that we do not accept debit cards as a security bond).
  • All vehicle rentals are per calendar day (not 24 hours).
  • Vehicles are full of fuel at the beginning of the hire and must be returned full of fuel. If the vehicle is not returned full of fuel the difference will be charged at a rate, which will include a service component.
  • Vehicles must be returned to the rental location prior to the designated time and in a clean condition.
  • Hire packages are subject to kilometre limits according to duration: 1 Day Hire = 150km / 2 Day Hire = 180km / 3 Day Hire = 280km / 4 Day Hire = 350 (kilometre limits have been put in place as a guide for safety) if grossly breached charges will apply.
  • We provide a complimentary itinerary with drive times and tide times to help you maximise your time and navigate your way to the major sites.
  • Please note we are not responsible for sites missed due to National Park closures. We try our best to keep abreast of the Park alerts and pass these onto our customers where relevant and possible.
  • A self-guided 4wd hire is not a tour you are the guide, we can only offer advise to help you maximise your experience.

Safety Briefing

  • A mandatory safety briefing is undertaken on all 4WD hires before departure, regardless if customers have already participated in a Fraser Dingo safety briefing in the past.
  • Late arrival to the 4WD safety briefing of more than 15mins will forfeit the safety briefing and barge booking slot, with no refund and incur a re-booking barge and safety briefing fee, from $200.
  • The 4WD safety briefing is completed verbally in English; please advise us if you require extra written information in your language, however you must have a proficient level of English to understand.
  • If you are hearing impaired please let us know as we can accommodate this with prior notice.

4wd Hire BOND Terms

  • All 4wd vehicle hire packages are subject to a credit card bond of $1500 (groups 23 years & over) $2000 (for groups under 23 years, the hirer must be 23 years and drivers must be over 21 years).
  • For multi-vehicle hires, we take a credit card bond of $2000 per vehicle.
  • If you are traveling with a private vehicle the credit card bond is $2000.
  • Total loss liability is $6000 with an excess reduction to $4000 (only for groups over 25 years).
  • Bond refunds are completed up to 48 hours after the vehicle is returned in the hired condition and a mechanical check has been completed, however, it may take the bank 5-7 business days to release the bond.

See Trip Cover if you want to reduce your excess to NIL.

COVID-19 Health And Hygiene:

In relation to the current social distancing measures put in place by governments to curb the current coronavirus outbreak, we would like our customers to know that we have implemented strict measures to adhere to the requirements. That is why we believe 4wd hire in your own group is the best option for travel to Fraser Island. We will be deep cleaning all hire vehicle interiors with Dettol between each hire. Maintaining strict social distancing measure during the safety briefing as it’s only your group and the instructor. Offering online check-in for reading and signing of contract/waivers to reduce paper handling etc.

Refund Policy

Although we are very sorry for any of your time lost due to a mechanical failure not caused by your own actions, we must stress that Fraser Island is a remote off-road environment. Mechanical failures do happen despite the best maintenance procedures.

Refund Due To Loss Of Hire Time

We will wherever possible replace the vehicle as soon as we can and extend your hire for equivalent time lost. The customer must be advised that we are restricted by car ferry times and tides when replacing vehicles and will not be held liable for delays in delivering vehicles as a result of these circumstances.

If extending your hire is not possible, we calculate your refund using the following method: we allow ten useable hours per day for the vehicle, we divide the cost you have paid per day (after local charges – ferry and permits have been deducted) by ten leaving us with a dollar per hour figure, we multiply the number of hours lost by the dollar per hour and refund this amount.

Although we will attempt to solve the problem as quickly as possible, we do not compensate for: personal stress due to a mechanical breakdown, missing connecting travel arrangements, use of any other unapproved travel means or accommodation, for having missed places you wished to travel to if you are unable to extend your hire or tides do not allow.

We do not refund money for hires cut short due to:

  • Bad weather (unless directed by Queensland National Parks or Queensland Police to leave the island).
  • Shortening of the rental period by the hirer, unless it can be rehired for that same period of time.
  • Cars taken from the hirer due to misuse or abuse.
  • Covid-19 travel restrictions put in place once your hire has commenced.
  • No refunds for sites missed due to Park closures, poor navigation or for any other reasons that as a hirer you might not get to visit a site.

We Do Charge For The Following

  • Cars returned late at a rate of 20% of the daily rate per hour.
  • Cars missing the return ferry. Hirers will be charged one extra day’s hire.
  • Cars requiring fuel on return will be charged $4 per litre.
  • Burned out transmissions will be charged the associated cost to return the car to our Hervey Bay workshop and repair it.
  • Broken radiators and fans, due to negligent crossing of Eli Creek
  • Tyre punctures are no charge, however, if the tyre is returned un-repairable due to being staked or driven flat. The hirer will be charged for the cost of replacement.
  • All damages to the hire vehicle made by an SVA or MVA, are the hirers’ responsibility.
  • Please note this is not a limited list we cover all charges in the contract that we give you the opportunity to read at the safety briefing.

Please note that no refunds will be given for gift vouchers that are purchased for any packages including hiking, 4wd hire and tagalong.

Hirer’s Responsibility

At all times the hirer is responsible for:

  • Damage caused where the terms of rental contract have been breached.
  • Damage caused by negligence (failure to check and maintain fluids for engine).
  • Damage caused to the vehicle in any way by part or total water submersion, or salt water.
  • Damage caused as a result of a single vehicle accident (an accident not involving another vehicle) where the vehicle hits a stationary object.
  • Damage caused as a result of damage to someone else property when the hirer is at fault.
  • Damage caused to the hired vehicle by another vehicle where that vehicle is not able to be made accountable.
  • Damage caused by the hirers wilful conduct.
  • Damage caused to the vehicle when using the vehicle in contravention of any legislation or regulation controlling vehicle traffic.
  • Damage or loss caused to any personal belongings.
  • Damage to the bonnet, roof or under body of the vehicle.
  • Damage to transmission or gearbox, not due to fair wear and tear.
  • Damage due to fuelling a vehicle with incorrect fuel.
  • Damage or loss of vehicle where the keys have been left in the vehicle.

The business reserves the right to make changes to these terms and conditions as they see fit and without prior notice.

Cancellation Policy – During A Normal World Travel Situation!

  • Cancellations made 2 weeks prior to departure are subject to loss of any payment made in Low Season.
  • Cancellations made within 1 month prior to departure are subject to loss of full payment of booking made in High Season (peak period)
  • Changes made less than 2 weeks prior to departure, in Low Season, are subject to a $50 admin fee.
  • Changes made less than 1 month prior to departure, in High Season, are subject to a $100 admin fee.
  • Cancellations made to bookings prior to the aforementioned time period incur a $50 admin charge (for both high and low season).
  • A full refund, minus a $50 admin fee, is given in the event that we cannot accommodate a booking due to unforeseen circumstances, such as extreme weather events. Other arrangements can be made at the time, depending on the circumstance.

COVID-19 Cancellation Policy

Please note that we have a relaxed cancellation policy due to the current world situation and the uncertainty that it brings to travel and wanting to plan your next trip. If you make a booking and it turns out you can’t make it due to Covid-19 travel restrictions we will offer a full refund (less a $50 admin fee) once evidence of residential address has been provided. Alternatively, we are offering ON HOLD bookings where we make a tentative booking for you to hold your place and then send a secure payment link when it is certain that travel can go ahead.

However, this flexibility does not apply during peak periods like Easter/September/Christmas/New Year Holidays. In the event that Covid affects your travels during the peak period, you will be given a credit to be used at a later date, there will be no refunds. 

Unsure? Reach out! We are here to support our future customers to have the smoothest travel experience possible during these difficult times! 

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