See Trip Cover if you want to reduce your excess to NIL.
In relation to the current social distancing measures put in place by governments to curb the current coronavirus outbreak, we would like our customers to know that we have implemented strict measures to adhere to the requirements. That is why we believe 4wd hire in your own group is the best option for travel to Fraser Island. We will be deep cleaning all hire vehicle interiors with Dettol between each hire. Maintaining strict social distancing measure during the safety briefing as it’s only your group and the instructor. Offering online check-in for reading and signing of contract/waivers to reduce paper handling etc.
Although we are very sorry for any of your time lost due to a mechanical failure not caused by your own actions, we must stress that Fraser Island is a remote off-road environment. Mechanical failures do happen despite the best maintenance procedures.
We will wherever possible replace the vehicle as soon as we can and extend your hire for equivalent time lost. The customer must be advised that we are restricted by car ferry times and tides when replacing vehicles and will not be held liable for delays in delivering vehicles as a result of these circumstances.
If extending your hire is not possible, we calculate your refund using the following method: we allow ten useable hours per day for the vehicle, we divide the cost you have paid per day (after local charges – ferry and permits have been deducted) by ten leaving us with a dollar per hour figure, we multiply the number of hours lost by the dollar per hour and refund this amount.
Although we will attempt to solve the problem as quickly as possible, we do not compensate for: personal stress due to a mechanical breakdown, missing connecting travel arrangements, use of any other unapproved travel means or accommodation, for having missed places you wished to travel to if you are unable to extend your hire or tides do not allow.
We do not refund money for hires cut short due to:
We Do Charge For The Following
Please note that no refunds will be given for gift vouchers that are purchased for any packages including hiking, 4wd hire and tagalong.
At all times the hirer is responsible for:
The business reserves the right to make changes to these terms and conditions as they see fit and without prior notice.
Please note that we have a relaxed cancellation policy due to the current world situation and the uncertainty that it brings to travel and wanting to plan your next trip. If you make a booking and it turns out you can’t make it due to Covid-19 travel restrictions we will offer a full refund (less a $50 admin fee) once evidence of residential address has been provided. Alternatively, we are offering ON HOLD bookings where we make a tentative booking for you to hold your place and then send a secure payment link when it is certain that travel can go ahead.
However, this flexibility does not apply during peak periods like Easter/September/Christmas/New Year Holidays. In the event that Covid affects your travels during the peak period, you will be given a credit to be used at a later date, there will be no refunds.
Unsure? Reach out! We are here to support our future customers to have the smoothest travel experience possible during these difficult times!