See Car Hire Excess if you want to reduce your excess to NIL.
In relation to the current social distancing measures put in place by governments to curb the current coronavirus outbreak, we would like our customers to know that we have implemented strict measures to adhere to the requirements. That is why we believe 4wd hire in your own group is the best option for travel to Fraser Island. We will be deep cleaning all hire vehicle interiors with Dettol between each hire. Maintaining strict social distancing measure during the safety briefing as it’s only your group and the instructor. Offering online check-in for reading and signing of contract/waivers to reduce paper handling etc. Hand sanitizer and QLD Health QR Code are required when entering our premises. Mask wearing is optional unless a Government directive.
At all times the hirer is responsible for:
The business reserves the right to make changes to these terms and conditions as they see fit and without prior notice.
Please review the FAIR WEAR & TEAR GUIDE below
Please note that we have a relaxed cancellation policy due to the current world situation and the uncertainty that it brings to travel and wanting to plan your next trip. If you make a booking and it turns out you can’t make it due to Covid-19 travel restrictions we will offer a refund (less an $100 admin fee for all bookings booked from 1/08/21) once evidence of residential address has been provided. Alternatively, as we are a small business and Covid refunds are hard to swallow! It would be great if you were happy to take an on HOLD booking, where we give you a voucher for the deposit paid that is valid for 24 months. This allows you to keep your booking so you can dream of a future holiday and also doesn’t incur any fees.
However, this flexibility does not apply during peak periods like School Holidays: April/Easter, June/July, September, Christmas/New Year Holidays. In the event that Covid affects your travels during the peak period, you will be given a credit voucher to be used at a later date, there will be no refunds.
Unsure? Reach out! We are here to support our future customers to have the smoothest travel experience possible during these difficult times!