All bookings are subject to a 7 day cancellation policy. There are no refunds or date changes within 7 days of your departure date. This also covers COVID cancellations, regardless of border closures in the 7 days before the tour departs.
Any cancellations more than 7 days prior to departure are subject to the agent cancellation policy or if booked directly with Fraser Dingo get a full refund less any credit card fees.
All trip itineraries and site seeing is, tide and weather dependent, and also dependent on the tour duration. Safety is a priority when travelling along a tidal beach, so will not go to Indian Head if the tide or weather is against us, instead we provide another site seeing opportunity.
If due to weather or tide we are not able to travel to all sites on the 2 or 3 day itinerary, there will be no refunds issued. Unless the tour is canceled prior to departure due to Government weather warnings. Fraser Island can be a remote and wild place, safety in bad weather is a concern. Site visitation is at the discretion of the guide running the tour.
Accommodation at the Beach Lodge (Creature Comforts in Happy Valley) is subject to change, due to availability. It is possible that we may also provide accommodation at other locations. Accommodation is provided as a budget option to camping and guests will be expected to keep their bathrooms and area clean.
Please note that drivers and passengers are responsible for any vehicle damage, as per the driver contract that is signed on tour check in. If any money is claimed from Drivers due to damages incurred on the tour money can be charged to the credit card provided.
Damages to the accommodation by customers doing the wrong thing, could incur charges.
Please note that we make every effort to offer a budget accommodated tagalong experience to Fraser Island where you do not have to camp on the beach and put up tents, we take the pressure off you and help organise your food as a group, if you are able to help with food preparation that’s great as many hands make light work and you will get your lunch or dinner faster! (Remember it’s not a catered tour, but we do have volunteers helping out). It is your responsibility to have let us know any special dietary requirements well in advance so we can facilitate this, if you haven’t then don’t complain now! We also do not provide alcohol, this is your responsibility. Your $25 or $35 per person covers your 4 main meals and limited snacks during the tour!
Please note that it is up to the group as a whole to support the guide and clean up after themselves to get going early on the second day so sites can be traveled to, if everyone sleeps in and doesn’t help the guide to get going early you can’t expect to get to tide dependent places like Lake Wabby or Eli Creek and or Indian Head (3 day Tour) as it takes time to travel there and return across the island to be at the barge on time.
Please note that site visits are restricted by National Parks due to numbers of visitors and time allocations; EG (We can only visit Lake McKenzie from 2PM for 1 hour) if we don’t stay long at a site it is due to these reasons and this is part of our permit requirements and out of our control.
Please note that on the day of departure we take the 10:15am barge, this is our allocated barge with the barge operators, it can feel that the morning is slow to get started but as Fraser Island is only accessible by boat we don’t have much control over our barge time! It also benefits us with more time in the morning for the driver briefing rather than needing to be here the day before!
We take no responsibility for drivers arriving late to the safety session and missing out on driving – all the information is emailed to you well in advance (Please arrive at 7:25AM, ready for 7:30AM Start!) – we start at 730am sharp as we have other bookings in place after the tour and only have until 8am to complete the mandatory driver safety information that takes 1/2 hour!
Safety is our concern but your responsibility – anyone not following the driving rules and listening to the guide will be removed from driving.
We hope you enjoy your tagalong trip to Fraser Island with Fraser Dingo 4wd Adventures.